Support
Support
Need help with HSK Deck, want to report an issue, or have ideas to improve the app? Contact the developer using the support email below. This is also the privacy point of contact for questions about the Privacy Policy or Data Safety disclosures.
Contact
Email: champramentio@gmail.com
Response Scope
Support can help with app usage, bug reports, feature suggestions, learning-content feedback, vocabulary study features, premium unlock issues, restore purchase questions, privacy questions, and data deletion instructions.
Helpful Details to Include
- For issues: your device model, Android version, and the screen where the issue happened.
- For study-content feedback: the HSK level, word, pinyin, meaning, or example sentence involved.
- For feature suggestions: what you want to do and how it would help your Mandarin practice.
- For purchases: whether the issue relates to the lifetime unlock, restore purchase, or Google Play account.
- Any screenshot or short description that makes the request easier to understand.
Purchases
HSK Deck uses Google Play Billing for the optional lifetime unlock. If a purchase does not appear immediately, try the restore purchase option in the app and make sure you are signed in with the same Google Play account.
Refunds
Refund requests for Google Play purchases are handled through Google Play according to Google Play policies. If you contact support, include the purchase issue and the approximate purchase date, but do not send payment card details.
Privacy
For privacy questions, see the Privacy Policy.